Data deletion

Checking an existing request

If you asked Facebook to remove your data from this app, you were given a confirmation code and a link to this page. Open that link to see the current status.

Requesting deletion

The correct route depends on what you want removed:

• You want to close your KOLab workspace. Email us from the address on your account. We will verify the request and remove the workspace, including its contacts and message history, within 30 days unless we must keep limited records for legal or security reasons.
• You removed this app from your Facebook account. Meta notifies us automatically. We disconnect WhatsApp senders onboarded by that Facebook user, stop the related app subscription where possible, and destroy the stored Meta access credentials. This callback does not close the business's KOLab workspace.
• A business messaged you using our software. That business controls your data, not us. Contact them directly, or write to us and we will pass your request on and tell you who they are.

What the Meta callback deletes

• Stored access tokens associated with the Facebook user.
• Facebook-user and Embedded Signup session identifiers in sender metadata.
• The affected WhatsApp sender connection and, when it is the last connection for that account, the webhook subscription linking it to our app.

Contacts, funnels, consent records, and message history belong to the business workspace and are not erased merely because one employee removes the Meta app. To erase those records, the workspace owner must request full workspace deletion by email. We retain a minimal record of the deletion request and anything we are legally required to keep. Messages already delivered to a recipient's WhatsApp remain on their device and cannot be removed by us.

Contact

KOLab Technology Limited: [email protected]